5 08, 2016

New HelpDesk Support Site Coming Soon!

August 5th, 2016|

zen_thumbWe will be launching a new support site for the 2016-2017 school year. It will contain more helpful articles on the various technology components of our educational environment and a new ticketing system. This new support site will be accessible from our PALCSchool Lobby. A screenshot of our new support site is shown at the right.

As a result this site will no longer be available. We look forward the start of the 16-17 school year and the launch of our new HelpDesk Support Site.

The Technology Department


21 04, 2016

[Issue Resolved] – Login Issue

April 21st, 2016|

We have resolved issues for those students that reached out to our HelpDesk with login issues. As of 8 am on Thursday April 21, we are responding to calls and form submissions as we receive them. Students now have their Moodle and Google Apps password matched. Students will no longer use a 10 digit ID as their Google Apps password.

We sincerely apologize for the inconvenience over the past few days.

15 04, 2016

[Issue] – Login Issues

April 15th, 2016|

Some students are currently experiencing issues logging in to school. We are working to resolve the situation as quickly as possible. If you seek assistance, submit a ticket to our form.


14 03, 2016

Zoom Windows App Updated

March 14th, 2016|

We have pushed an updated of our Zoom client. This program enables students to enter virtual classrooms. zoom_logoThe version that has been pushed is 3.5.44008. This updated will be received to Windows computers after a refresh of the Zenworks profile and/or a restart of a computer.

New: With this update teachers can now share files directly with students from within the Zoom room.

9 03, 2016

Seeking Audacity

March 9th, 2016|

Audacity if one of our pre-installed programs on our Windows computers. If for some reason this program is not available, students can find the installer in our Software Catalog. Image is below.

What is Audacity?  It is a digital audio editor and recording computer software application


4 03, 2016

iPad Updates – Puffin Academy, Rosetta, and YouTube

March 4th, 2016|

  • Puffin Academy has been made available to all students. This browser/app enables Flash content to be displayed on iPads. Learn more here.
  • Connectivity issues seen with Rosetta’s app “Languages” has been resolved. Learn how to login and use this app here.
  • The YouTube iPad app is no longer available. Youtube.com from the Safari browser on the iPad continues to be accessible. Learn more here.

Reminder: The App Store is disabled on student iPads. Apps and other content is distributed from the Self Service Catalog.


16 02, 2016

Google Drive Desktop Now Available to Students

February 16th, 2016|

Google Drive desktop is now available to students. This program will allow students to sync their computer files with their Google Drive.


  • It can be downloaded and installed from our Windows Software Archive.
  • The following are some other windows that will appear as part of the install.
    • This window will appear after clicking the Google Drive icon in the Software Catalog.
    • This window will also appear and change status from Downloading, Installing, to Installation complete.






  • Students will need to log in to with their Google Apps account. The login window is launched from the Google Drive taskbar icon.

    gdrive_signin_prompt1 This is the prompt that will appear from the Google Drive taskbar icon.

    gdrive_rightclicktaskbar Right-clicking on that taskbard icon will show this window. Follow the blue sign in text to sign in.

    gdrive_login This is the log in window for Google Drive desktop.


    • Unless you specifically download them in a separate window, all the files tied to your Google Drive folders will only be held in the local computer as links to the online version of Drive.
    • The files will look as though they’re listed as local, but as soon as you click on one it will launch into your preferred web browser with the option to either login to your account, or if you’re already logged in, launch the file itself in Google Docs, Sheets, or Slides.[…]
10 02, 2016

App Updated: Zoom

February 10th, 2016|

We have pushed an updated of our Zoom client. This program enables students to enter virtual classrooms. zoom_logoThe version that has been pushed is 3.5.37712. This updated will be received to Windows computers are a refresh of the Zenworks profile and/or a restart.


29 01, 2016

Issue Resolved: Minecraft on School Computers

January 29th, 2016|

The issues some students were experiencing with using Minecraft on PALCS Windows computers has been resolved. Issues were seen when the program launched. From evaluation of the issues and system administration changes it has been determined that the only version of Minecraft that currently works on school computers is the “Alternate Version” found on Minecraft.net’s download page. Specific directions on the resolution are available on Minecraft on School Computers page. 


27 01, 2016

Google Earth now available on Windows computers

January 27th, 2016|

Google Earth is now available to all students. Students can download and install it from our Software Catalog. Google-Earth-LOGO

The image below shows the specific location of this program within our Software Catalog. If you do not see Google Earth available, be sure to refresh your Zenworks profile. Learn how to do this here.



google_earth Click to enlarge.

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